Tuesday 8 November 2016

[23376MSCRMCV] Networking | Contact Center Telephony in Fort Worth, TX

Networking | Contact Center Telephony
Location: Fort Worth, TX 
Contract Duration: 6

Job Details: 
Must Have Skills (Top 2 technical skills only)
1. Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco, Avaya and Interactive Intelligence (I3). 
2. Extensive Technical and administrative knowledge in Aspect products Specifically Zipwire Cloud, APM (Aspect Performance Management), Cognos Reporting Tool, Data Warehouse, UIP, AQM and CallMiner Speech Analytics.

Nice to have skills (Top 2 only)
1. Experience and understanding of Production support and performance engineering
2. Effectively present technical information clearly and concisely

Desired years of experience : 6+ years

Education/ Certifications (Required) : Bachelors Degree
Top 3 responsibilities you would expect the subcon to shoulder and execute:
1. Production Support and maintenance of Aspect Contact Center environment
2. Work on reporting tools like Cognos
3. May need to be part of Contact Center work where products like Zipwire Cloud, APM (Aspect Performance Management), Cognos Reporting Tool, Data Warehouse, UIP, AQM and CallMiner Speech Analytics may be used.



Regards,
Jeni Tailor
Talent Acquisition Specialist
Gemini Consulting & Services 
Phone : 314-272-3141|Fax: 314-400-7696

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